A few days ago, Deputy Prime Minister Oana Gheorghiu announced the launch of the “Paperless” platform, where any Romanian can report bureaucratic problems and cumbersome procedures in the public administration. We have analyzed the notifications received so far on the Government’s platform and present to you which are the most common.
“Fiscal declarations”, the section with the most complaints
Most of the irregularities reported so far on the Government’s platform relate to the section “Tax declarations”.
Some of the related experiences seem absurd, as if Kafka were now living and writing in Romania:
“I received a notification that I was missing a statement, I waited in a queue for a kilometer and was handed a statement, after which I was kicked out to fill out the statement, after which they sent me to another office.” someone told.
“When changing the tax attestation certificate, all the documentation is submitted online, but the submission of the old certificate is required. Why can’t we self-destruct it, when it is no longer valid?”;
“After standing in line at the counter to buy government bonds, when I got to the line I said I wanted to pay with my bank card. I was sent to another counter to pay by card and then had to return to the original counter to buy the titles.” are other related experiences.
The lack of digitization creates most of the inconveniences. These are just some of the complaints on the subject:
“Every time we make a direct payment to ANAF Mangalia for our wife’s health insurance, we have to travel 50 km to CJAS Constanța to take a copy of the proof of payment to activate it in the system. Neither the communication between the institutions nor the email communication between me and CJAS to send proof of payment via the electronic channel works”says another Romanian.
“I submitted online, with a notarial power of attorney, a request to enroll in the SPV and I submitted form 150 online, and then I received a reply by email asking me to present myself at the counter with the documents. Why should I continue to transmit online if I still get to ANAF?!!!!”, someone else complains.
“I’m out of the country and I can’t pay my taxes because the City Hall refuses to register in gisheul.ro. They complain that they don’t have money in the budget, but you can only pay in cash at the cashier”, completes an Internet user.
Electronic bulletins create problems
Electronic ID cards, which were supposed to make things easier for both state officials and citizens, seem only to complicate them for now. All because of implementation. Many notices on the Government platform indicate this:
“I received an electronic bulletin on 11.01.2026 that cannot be read. I asked to change it and was told that it is not possible, to walk around with a certificate (A4) issued by the police for proof of address. They promised that the situation would be fixed in 30 days. So far it hasn’t been fixed.” someone complained.
Most complain about problems with the address, which cannot be updated if it changes:
“The residence is not registered in the CEI, a paper is issued”, someone says.
“I have had the electronic identity card for several months and I changed my address. Cannot update home address on chip. I need to apply for a new ID only with an online appointment. There is no such option on the website, you can only schedule if your identity document is about to expire or for the issuance of your first bulletin at the age of 14. For the “other situations” option, there are no appointments available”, show someone else
“I am the holder of an electronic identity card. I want to change my current domicile and this cannot be done because “there is no procedure”. How is this possible? When everything should be done in a minute, by implementing the new data in the system, we are told that “there is no procedure”. What else do we need CEI for? With the classic one, we solve it quickly, by issuing a new identity card. I sent complaints to the DGEP without receiving any response within the legal term”, people wrote.
What Oana Gheorghiu says
“Unfortunately, the state knows how to sabotage itself. There are many institutions that have not yet downloaded their applications with which they can read these new ID cards or have not bought those readers”, stated Deputy Prime Minister Oana Gheorghiu to RFI, regarding the situation of electronic identity cards.
Oana Gheorghiu also explained what the next steps are, once people submit complaints online:
“People will find out, they will receive a tracking number, with which they can follow their notification, so that they know at every moment what is happening with it (…). We promise you that every month we will have a report with the first ten domains. As we solve it, we will move on to the next ones. We are trying to do things so that they cannot be turned back from the road”. specified this.
