Ryanair has hit back at a passenger who complained she was not warned about her windowless seat. After his video went viral, the company stressed that seat selection on their website is clear and passengers should check the details before booking.
Ryanair’s viral replica – Photo Archive
The video posted by the low cost company went viral, more than half a million people liked the response.
Budget airline Ryanair has been forced to defend its policy after a passenger went viral claiming he was not told his seat had no window.
The airline reacted quickly after a woman’s claim that she was not informed about the absence of a window in her chosen seat went viral. Klaudia Oliwia, posted a video in which she expressed her disappointment that she was seated next to a blank wall, although in theory she should have had a window seat on the plane, reports the Daily Express.
Her TikTok video has garnered over 50,000 views.
“POV: No one warned you about seat 11A on a Ryanair flight”she wrote in her post.
Ryanair’s reaction was not long in coming, stating that the passenger should have been more careful when booking. In a video that went viral, Ryanair asked: “No one?”, then introduced the seat selection feature on their website, which clearly shows whether or not a seat has a window, including the infamous airplane seat, 11A.
Why seat 11A has no window
The airline included a playful note in the post’s description: “Maybe you should look next time.” They stated that seat 11A does not have a window due to the requirements of the Boeing 737’s air conditioning system.
Seat 11 A has no window – Photo Screenshot Ryanair.com
Flightradar24 explained that modern airplanes use two “packages” located close to the main landing gear to control cabin air and temperature, and the duct near seat 11A requires the absence of a window.
Netizens poked fun at the video, adding comments pointing out that the lack of windows in row 11 is a well-known fact. One user stated: “People don’t read,” while someone else commented: “Imagine you’re scrolling through Instagram and you find yourself being blown away by Ryanair.”
Someone else wrote: “Whoever handles Ryanair’s Instagram account deserves a raise.”
“These ‘influencers’ making a fuss over an £11.99 spot.,” someone else commented.
